Completed2024 – 2025

IT Support Pro – Enterprise Help Desk & Asset Management System

A secure enterprise help desk solution for managing IT assets, tracking incidents, assigning technicians, and streamlining support operations.

Role: Full-Stack Developer

Client: Academic / Personal Project

IT Support Pro – Enterprise Help Desk & Asset Management System

Problem

Many organizations still rely on spreadsheets, emails, or disconnected tools to manage IT assets and support requests. This leads to lost tickets, inconsistent issue tracking, slow response times, limited visibility into technician workloads, and poor accountability throughout the support process.

Solution

IT Support Pro centralizes IT operations into a secure web application where administrators manage equipment, technicians, users, faults, and support requests from a single dashboard. Employees can submit incidents linked to specific assets, monitor ticket progress, and receive updates throughout the resolution process. Technicians access assigned tasks through dedicated dashboards while administrators oversee the entire workflow. A robust JWT authentication system combined with role-based authorization ensures every user only accesses the functionality appropriate to their responsibilities.

Tech Stack

Angular 16TypeScriptAngular MaterialSpring Boot 3.3.2Java 17Spring SecuritySpring Data JPAHibernatePostgreSQLJWT (jjwt 0.12.3)MapStructLombokMavenDockerREST APIs

Architecture

Angular Single-Page Application
Spring Boot REST API
PostgreSQL Database
JWT Stateless Authentication
Role-Based Access Control (RBAC)
Single-Table Inheritance User Model
Layered Service Architecture
Lazy-Loaded Angular Modules
HTTP Interceptor Token Management
MapStruct Entity-DTO Mapping
Docker Containerization

Features

• JWT authentication with access & refresh tokens

• Role-based access control (Admin, User, Technician)

• Enterprise admin dashboard

• User ticket submission and tracking

• Technician task management

• Equipment inventory management

• Equipment CRUD with image upload

• Fault reporting and categorization

• Complete ticket lifecycle management

• Ticket status tracking (Created, Assigned, In Progress, Completed, Closed, Cancelled)

• Technician assignment workflow

• User management (Admin)

• Technician management (Admin)

• Equipment image upload via REST API

• Secure route protection with AuthGuard

• Automatic JWT injection via HTTP Interceptor

• BCrypt password hashing

• Responsive Angular Material interface

• Lazy-loaded Angular feature modules

• Dynamic role-based navigation

• RESTful API architecture

• Docker-ready backend deployment

About this project

IT Support Pro is a full-stack enterprise help desk application developed to modernize IT support operations. The system centralizes equipment management, fault reporting, technician assignments, and ticket tracking into a single secure platform, replacing fragmented workflows built around spreadsheets, emails, and manual processes.

The backend is built with Spring Boot 3.3.2 and Java 17 using Spring Security, Spring Data JPA, Hibernate, and PostgreSQL. Authentication is implemented using JWT access and refresh tokens, while role-based authorization ensures administrators, technicians, and employees only access the features relevant to their responsibilities. The REST API follows a layered architecture with DTO mapping handled through MapStruct for clean separation between persistence and presentation layers.

The frontend is developed with Angular 16 and Angular Material, providing a responsive single-page application with lazy-loaded modules for Equipment, Faults, Tickets, Users, and Technicians. Route protection is enforced through AuthGuard, while an HTTP interceptor automatically attaches JWT tokens to authenticated requests. The interface dynamically adapts navigation and available features according to the authenticated user's role.

The data model uses single-table inheritance to represent administrators, technicians, and employees within a unified user hierarchy. Tickets are linked to equipment, fault categories, assigned technicians, and reporting users while progressing through a structured lifecycle from creation to closure. The backend is fully Dockerized, making deployment consistent across development and production environments while providing a scalable foundation for future enhancements.

Challenges

Implementing secure JWT authentication with access and refresh tokens
Designing scalable role-based access control across three user roles
Modeling inheritance for User, Technician, and Admin entities
Managing a complete ticket lifecycle with multiple workflow states
Building modular Angular architecture with lazy-loaded features
Implementing secure equipment image uploads
Protecting frontend routes using AuthGuard
Automatically injecting authentication tokens through HTTP interceptors
Mapping entities and DTOs cleanly with MapStruct
Coordinating frontend and backend communication securely

Results

Enterprise-ready IT help desk solution
Centralized equipment and asset management
Complete ticket lifecycle management
Secure JWT authentication with refresh tokens
Role-specific dashboards for every user type
Improved technician assignment workflow
Efficient incident tracking and accountability
Clean separation between frontend and backend
Docker-ready deployment architecture

GitHub · Full Stack